1. Introduction

1.1 You should read these terms and conditions carefully before using this website (the Site). References in these terms and conditions to the Site includes the following websites: www.salientlaw.com, www.salientlaw.co.uk and all associated web pages.

1.2 If you do not agree with or accept any of these terms and conditions, you should cease using the Site.

1.3 If you have any questions about the Site, please contact us via the contact us form on our website.

1.4 Please note that no sale of products or services takes place on this website. Any agreement to provide legal services will be governed by separate terms and conditions in addition to these terms and will be provided to you separately.

2. About us

2.1 Salient Law Ltd is a company registered in England under number 10858477, registered office 102 Cassia Point, Glasshouse Gardens, London E20 1HU.

2.2 As a firm that provides only non-reserved legal services, Salient Law Ltd is not required to be regulated by the Solicitors Regulation Authority (SRA). This means that our clients are not entitled to receive a grant from the SRA Compensation Fund if money has not been accounted for as a result of our acts or omissions. We are also not required to hold professional indemnity insurance equivalent to the SRA's Minimum Terms and Conditions.

2.3 Our solicitors are regulated by the SRA and must comply with Codes of Conduct and other professional rules, which you can access on the SRA’s website or by calling 0370 606 2555. You may be able to submit a complaint to the Legal Ombudsman in relation to any matter supervised by one of our solicitors.

3. Availability, accessibility and conditions of use

3.1 While we make every effort to ensure that the Site is available, we do not represent, warrant or guarantee in any way the Site’s continued availability at all times or uninterrupted use by you of the Site. We reserve the right to suspend or cease the operation of the Site from time to time at our sole discretion.

3.2 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, or if you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details at the top of this page.

3.3 As a condition of your use of the Site, you agree:

3.4 We reserve the right to prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions or any applicable law.

4. Your privacy and personal information

4.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

4.2 Our privacy policy is available on our website.

5. Cookies and other information-gathering technologies

For information on our use of cookies, please see our cookie policy.

6. Ownership, use and intellectual property rights

6.1 The Site and all content within the Site is owned and operated by us and/or our licensors. We and our licensors reserve all rights.

6.2 The Site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the Site unless expressly authorised by us.

6.3 Any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered)) subsisting in any content or material on the Site belong to us and/or our licensors. All rights are reserved for the benefit of ourselves and/or our licensors. Nothing in these terms and conditions grants you any rights in the Site or the content within the Site.

6.4 "Salient Law" is a registered trade mark.

7. Disclaimer

7.1 While we use reasonable efforts to include accurate and up-to-date information on the Site, we do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the Site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.

7.2 Content on the Site is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites which may be of interest. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.

8. Hyperlinks and third-party sites

The Site may contain hyperlinks or references to external third-party websites. Any such hyperlinks or reference is provided for your convenience only. We have no control over third-party websites and accept no responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not constitute an endorsement of such third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site.

9. Equality and diversity

We are committed to acting in a way that encourages equality, diversity and inclusion in all our dealings with clients, third parties and employees. Our equality and diversity policy is available on our website.

10. Warranties and limitation of liability

10.1 You agree that your use of the Site is on an 'as is' and 'as available' basis. Consequently, we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and currency or any content and information on the Site, or as to satisfactory quality, or fitness for particular purpose.

10.2 To the maximum extent permitted by applicable law and our professional obligations, we exclude all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which we may otherwise have to you as a result of:

10.3 Under no circumstances shall we be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the Site.

10.4 We do not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by us on the Site or for any other statutory rights which are not capable of being excluded.

11. Indemnity

If you are in breach of any of these terms and conditions, you agree to indemnify and hold us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.

12. Variation

We reserve the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access the Site you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time-to-time to verify such variations.

13. Governing law and jurisdiction

These terms and conditions are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England and Wales.

14. Complaints

14.1 We are committed to providing high-quality legal advice and client care. If you are unhappy about any aspect of our service or charges please raise this with the person dealing with your matter, or with their supervisor, in the first instance. We have a written policy that sets out how we handle complaints. We have a written procedure that sets out how we handle complaints. Our complaints policy is on our website.

14.2 We have eight weeks to consider your complaint. If we have not resolved it within this time, you may be able to complain to the Legal Ombudsman. This applies if you are an individual, a business with fewer than 10 employees and turnover or assets not exceeding a certain threshold, a charity or trust with a net income of less than £1m, or if you fall within certain other categories (you can find out more from the Legal Ombudsman).

14.3 The Legal Ombudsman’s contact details are:

14.4 Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint, or within six years of the act or omission you are complaining about (or if outside of this period, within three years of when you should reasonably have been aware of it). Generally, the Legal Ombudsman deals with complaints relating to acts or omissions that happened after 5 October 2010.

14.5 Complaints and redress via ODR platform

Please contact us to find out more